New Pet Products & Arrivals

7-Day Return Policy

We operate a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.

Eligibility Criteria

To be eligible for a return, your item must be:

· In the same condition that you received it, unused, with all original tags attached
· In its original, undamaged packaging
· Free of any signs of use, including pet fur, dirt, stains, scratches, or odors
· Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned or exchanged (unless damaged, defective, or incorrect upon arrival):

· Pet treats, food, and other consumable products
· Opened grooming products (shampoos, sprays, balms, etc.) for hygiene reasons
· Custom, personalized, or made-to-order items
· Clearance items, final sale items, and gift cards

How to Start a Return

To initiate a return, please contact us at bruce@bruce01-freeqiye-com] within 7 days of delivery and provide:

· Your order number
· The item(s) you wish to return
· The reason for the return
· Photos if the item is damaged, defective, or incorrect

After reviewing your request, we will issue a Return Merchandise Authorization (RMA) and provide you with the correct supplier return address and instructions. Please do not send returns without prior authorization — items sent back without an RMA may not be accepted.

Return Shipping Costs

· For defective, damaged, or incorrect items (our error): We will cover the return shipping cost and provide a prepaid return label.
· For change of mind, wrong size, or no longer wanted: You are responsible for paying the return shipping cost.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. Include clear photos of the issue so we can evaluate and make it right.

Contact Information

For any questions regarding returns or refunds, please contact us at:

Email: [bruce@bruce01-freeqiye-com]
Response Time: [ Within 24-48 hours]

Yes, the following items are final sale and cannot be returned or exchanged (unless damaged, defective, or incorrect upon arrival):

· Pet treats, food, and other consumable products (for safety and hygiene reasons)
· Opened grooming products (shampoos, sprays, balms, etc.)
· Custom, personalized, or made-to-order items
· Clearance and marked-down items
· Gift cards

If you're unsure whether your item is final sale, feel free to reach out to us before purchasing.

Orders are typically processed and shipped within [1-3 business days] after order confirmation. Once shipped, you'll receive a tracking number via email.

Delivery times depend on your location:

· Standard shipping: Usually [3-7 business days] within the US
· Expedited shipping: Available at checkout — typically [1-3 business days]

Please note that during peak seasons (holidays, sales events), processing and delivery times may be slightly longer.

We source products from a curated network of trusted manufacturers and suppliers around the world. Our products are made in various countries, including [China, the US, and others] — depending on the specific item.

We carefully vet all our partners to ensure that every product meets our quality and safety standards. If you have questions about a specific item's origin, feel free to ask us — we're happy to share more details.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

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