Shipping policy
Last updated: September 4, 2026
This Shipping Policy explains how orders placed through www.jubelpets.com are processed and delivered.
Where we ship
We currently ship to addresses in the United States. Available shipping options and charges are determined by the delivery address and the items in your cart and are displayed at checkout before payment. We do not currently offer international shipping.
Order processing
Orders normally process within 1–3 business days, excluding weekends and public holidays. Address verification, payment review, product availability, or unusually high order volume can require additional time. Processing time is separate from carrier transit time.
Shipping rates and estimated delivery
- Standard shipping: $8.00.
- Free standard shipping: available on orders of $70.00 or more, as shown at checkout.
- Estimated carrier transit after dispatch: approximately 7–20 business days.
Delivery dates are good-faith estimates and are not guaranteed. Carrier disruptions, severe weather, holidays, remote destinations, and events outside our reasonable control can affect delivery.
Fulfillment partners and split shipments
JubelPets works with third-party suppliers and fulfillment partners in different locations, including locations outside the United States. Items from the same order may be shipped separately and may arrive on different days. You will not be charged extra shipping solely because we divide an order into multiple packages.
Tracking
When tracking is available, it is sent to the email address used at checkout after dispatch. It can take several business days for a carrier to scan a package and display movement. If your order contains multiple shipments, you may receive more than one tracking number.
Address changes and delivery problems
Review your shipping address carefully before submitting an order. Contact bruce@jubelpets.com immediately if a correction is needed. We cannot guarantee an address change after processing begins. Additional delivery costs caused by an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by law.
If tracking shows delivered but you cannot locate the package, first check the delivery area, household members, neighbors, and the carrier. Then contact us so we can review the shipment with you. For a package that arrives damaged, keep the item and packaging and send your order number and clear photos when possible.
Delays, unavailability, and cancellation
If we learn that we cannot ship within a promised timeframe, we will contact you with available information and, when required, offer a revised timeframe or the option to cancel for a full refund before shipment. If we cannot fulfill an item, we will cancel that item and issue a prompt refund.
Returns
Shipping an order back is governed by our Return & Refund Policy. Do not send a return to the business address on our Contact page unless we specifically authorize that location.
Contact
Email: bruce@jubelpets.com
Typical response time: 1–2 business days, Monday through Friday.