Refund policy
Last updated: September 2, 2026
We want you to feel confident shopping at JubelPets. This Return & Refund Policy applies to purchases made through www.jubelpets.com.
30-day return window
You may request a return within 30 calendar days after your order is delivered. To start a return, email bruce@jubelpets.com with your order number, the item you want to return, and the reason for the request.
Do not send an item back until we provide return instructions. JubelPets works with multiple fulfillment partners, so the correct return location can differ by item. The business address shown on our Contact page is not a return warehouse unless we specifically tell you otherwise.
Return eligibility
Unless the item arrived damaged, defective, or incorrect, an eligible return must be:
- Unused, unworn, unwashed, and in the condition received;
- Returned with its original packaging, tags, manuals, parts, and accessories; and
- Accompanied by proof of purchase.
We may ask for photos or other information needed to confirm the item's condition and provide the correct return instructions.
Items that cannot be returned
Except where required by law or when an item is damaged, defective, or incorrect, we do not accept returns of:
- Opened or used pet food, treats, supplements, hygiene, sanitary, or grooming products;
- Personalized, custom-made, or made-to-order products;
- Gift cards or downloadable products;
- Hazardous materials, flammable liquids, or gases; or
- Items clearly marked “Final Sale” before purchase.
Please contact us before ordering if you are unsure whether an item is returnable.
Damaged, defective, or incorrect items
Inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly at bruce@jubelpets.com. Include your order number, a description of the problem, and clear photos when possible. After review, we will provide an appropriate remedy, which may be a replacement, refund, or return at no additional cost to you. Do not discard the item or packaging until we respond.
Return shipping and fees
- Our error or a verified product problem: we will provide return instructions and, when a return is required, cover reasonable return shipping.
- Change-of-mind return: you are responsible for return shipping and should use a trackable service. Original shipping charges are not refundable unless required by law.
We do not charge a restocking fee for an approved eligible return. We are not responsible for a return sent to an unauthorized address or lost in transit.
Exchanges
The fastest way to receive a different item, size, or color is to complete an approved return and place a new order. Replacement options for damaged, defective, or incorrect items will be handled directly by our support team.
Order changes and cancellations
Email us as soon as possible if you need to change or cancel an order. We cannot guarantee a change or cancellation after the order enters processing or ships. If the order has already shipped, the return rules above apply.
Refunds
We will notify you after we receive and inspect an authorized return, or after we approve a refund when no return is required. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit.
If more than 15 business days have passed since we confirmed your refund, email bruce@jubelpets.com.
Mandatory consumer rights
This policy does not limit any rights or remedies that cannot legally be excluded. Where applicable law provides a cancellation or withdrawal right, including certain rights for consumers in the European Economic Area or United Kingdom, those rights apply in addition to this policy.
Contact
Email: bruce@jubelpets.com
Typical response time: 1–2 business days, Monday through Friday.