Quick answers about orders, delivery, returns, sizing, and product use.
How long does delivery take?
Orders normally process in 1–3 business days. Typical standard delivery after dispatch is approximately 7–20 business days within the United States and 10–30 business days internationally. These are estimates, not guarantees. See the Shipping Policy for details.
Will my order arrive in one package?
Not always. Products can be fulfilled by different third-party partners, so one order may arrive in separate packages with separate tracking numbers.
How can I track my order?
When tracking is available, it is emailed after dispatch. It can take several business days before the carrier shows movement.
Can I change or cancel an order?
Email us as soon as possible. We cannot guarantee a change or cancellation after an order enters processing or ships. Include your order number and the corrected details.
What is the return policy?
Contact us within 7 calendar days after delivery. Eligibility, exclusions, return shipping, refunds, and mandatory consumer rights are explained in the Return & Refund Policy.
What if an item arrives damaged, defective, or incorrect?
Email us with your order number, a description of the issue, and clear photos when possible. Do not send an item back until you receive return instructions.
How do I choose a clothing size?
Measure your pet's neck, chest, and back, then compare those measurements with the size information on the product page. Do not choose only by breed or usual size.
How should toys and accessories be used?
Choose products that suit your pet's size, age, condition, and behavior. Follow product instructions, supervise use when appropriate, inspect items regularly, and stop use if an item becomes damaged or unsafe.
Where are products shipped from?
JubelPets works with third-party suppliers and fulfillment partners in different locations, including locations outside the United States. International duties or import charges may apply as explained in the Shipping Policy.
How do I contact support?
Email bruce@jubelpets.com. Include your order number when asking about an order. Typical response time is 1–2 business days, Monday through Friday.