Frequently Asked Questions

Quick answers about orders, delivery, returns, sizing, and product use.

How long does delivery take?

Orders normally process in 1–3 business days. We currently ship to addresses within the United States. Estimated carrier transit after dispatch is approximately 7–20 business days. These are good-faith estimates, not guarantees. See the Shipping Policy for details.

How much is shipping?

Standard shipping is $8.00. Orders of $70.00 or more qualify for free standard shipping when shown at checkout. Available delivery options and the final shipping charge are displayed before payment. See the Shipping Policy for details.

Will my order arrive in one package?

Not always. Products can be fulfilled by different third-party partners, so one order may arrive in separate packages with separate tracking numbers. You will not be charged extra shipping solely because an order is split into multiple packages.

How can I track my order?

When tracking is available, it is emailed after dispatch. It can take several business days before the carrier shows movement. If tracking has not updated for an extended period, email us with your order number.

Can I change or cancel an order?

Email us as soon as possible. We cannot guarantee a change or cancellation after an order enters processing or ships. Include your order number and the corrected details.

What is the return policy?

Contact us within 30 calendar days after delivery to request a return. Eligibility, exclusions, return shipping, refunds, and mandatory consumer rights are explained in the Return & Refund Policy. Do not send a return before receiving instructions.

What if an item arrives damaged, defective, or incorrect?

Email bruce@jubelpets.com promptly with your order number, a description of the issue, and clear photos when possible. Do not send the item back until you receive return instructions.

How do I choose a clothing size?

Use the measurements shown on the individual product page and compare them with your pet rather than relying only on a usual size label. If your pet is between sizes, review the fit notes or contact us before ordering.

How should toys and accessories be used?

Choose products appropriate for your pet’s size and behavior, supervise use, and inspect items regularly. Remove any product that becomes damaged or develops loose parts. Pet products are not indestructible and are not a substitute for veterinary advice.

Where are products shipped from?

JubelPets works with third-party suppliers and fulfillment partners in different locations, including locations outside the United States. We currently deliver customer orders only to eligible United States addresses shown at checkout.

How do I contact support?

Email bruce@jubelpets.com. Include your order number when asking about an existing purchase. Our usual response time is 1–2 business days, Monday through Friday.