Last updated: August 31, 2026
JubelPets offers a 7-day return window. Contact us within 7 calendar days after delivery to request a return. Mandatory consumer rights in your location are not limited by this policy.
Eligibility
Items must be unused, in the condition received, with original tags and undamaged packaging. Proof of purchase is required. Items showing pet hair, dirt, stains, scratches, odors, washing, wear, or alteration may be refused.
Non-returnable items
- Opened consumable or hygiene-sensitive products
- Opened grooming products
- Customized or personalized items
- Gift cards
- Clearance or final-sale items, except where required by law
Start a return
Email bruce@jubelpets.com with your order number, item, reason, and photos when the item is damaged, defective, or incorrect. Approved requests receive return instructions and an RMA.
Do not send returns to our business address unless instructed. Different third-party partners handle different products, so the approved return address can vary. Unapproved returns may be refused or delayed.
Return shipping
We cover reasonable return shipping for defective, damaged, or incorrect items caused by our error. Customers pay return shipping for change-of-mind, incorrect-size, or no-longer-needed returns unless applicable law requires otherwise.
Exchanges
Product availability can change. Contact us before returning an item. If a direct exchange is unavailable, an approved return and a separate new order may be required.
Refunds
Approved refunds are issued to the original payment method within 10 business days after the return is received and inspected. Financial institutions may need additional posting time.
European Economic Area
Where applicable, customers in the European Economic Area have a 14-day statutory right of withdrawal. Mandatory local rights take priority over any shorter period above.