Shipping Policy
Last updated: August 24, 2026
Processing Time
Orders are typically processed within 1-3 business days after order confirmation. You will receive a shipping confirmation email with tracking information once your order has been shipped.
Please note: Orders placed on weekends or U.S. holidays will be processed on the next business day.
Shipping Rates & Delivery Times
Note: Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak holiday seasons.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can track your package directly through the carrier's website.
If your tracking information shows "delivered" but you haven't received your package, please contact us at bruce@jubelpets.com.
International Shipping
At this time, we primarily ship within the continental United States. For international shipping inquiries, please contact us before placing your order.
Lost, Damaged, or Stolen Packages
- Lost in transit: Contact us with your order number and we will investigate with the carrier.
- Damaged upon arrival: Please email us photos of the damage and we will arrange a resolution.
- Stolen packages: We are not responsible for packages stolen after delivery. We recommend providing a secure delivery address.
Contact Us
For any shipping-related questions, please email us at bruce@jubelpets.com.